1. Introduction

Glow & Gleam is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:

• Personal Information: This may include your name, address, email address, phone number, and other contact details provided when you book our services or communicate with us.
• Technical Data: We may collect information about your visit to our website, including IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this site.
• Usage Data: This includes information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We may use the information we collect in the following ways:

• To provide and manage our services, including booking and scheduling cleaning services.
• To communicate with you, including sending confirmation emails, responding to inquiries, and providing customer support.
• To improve our website, services, and customer experience.
• To comply with legal obligations and regulations.
• To send you promotional materials and newsletters, where you have consented to receive such communications.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share your data with third parties only in the following circumstances:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring company.

5. Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

6. Your Rights

You have certain rights regarding your personal data, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You can request that we delete your personal data under certain circumstances.
• Objection: You can object to the processing of your personal data for direct marketing purposes.
• Restriction: You can request that we restrict the processing of your personal data in certain situations.
• Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at glowandgleam@hotmail.com.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device by your web browser. They are used to make websites work, or work more efficiently, as well as to provide information to the site owners.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Glow & Gleam. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and we will notify you by updating the date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Glow & Gleam

Email: glowandgleam@hotmail.com

Phone: 07554864578

Address: Our registered address is 861 Stratford Road, Birmingham, B288BH